Here are the most commonly asked questions with answers. If you don't see your question asked here, don't worry! Call us today and we will do our best to provide you with answers or schedule an appointment to see what's going on.


My toilet is running due to high water pressure – what do I do?

If you’ve installed a new fill valve, and are certain that everything else in the toilet is working properly, leaks could very well be high water pressure. If your water pressure is so high that it leaks past a Fluidmaster 400A or another new ballcock (aka: “toilet fill valve”) – then you'll need a pressure reducing valve. Other water pipes, connectors, clothes washing machine hoses and your water heater could leak or break. Best to get a water pressure regulator if your pressure to the house is more than 60 pounds (80 is code throughout most of the United States.


Why wont my dishwasher completely drain?

Dishwashers are supposed to leave some water in the unit at the end of each cycle. This is to keep the element type heater, used for drying the dishes, from burning up. It’s a lot like a water heater element. If a lot of water stays in the sump – the drain could be clogged. A partially clogged air gap will do the same thing. The air gap is that little chrome dome on the kitchen counter.


How can I check if I have a leak?

If you think you have a leak in your home, there’s an easy way you can check. Go out to your water meter and record the level. Make sure no one uses any water for a few hours, then go back and check the meter again (it’s easiest to do this when everyone goes to bed, then check it again first thing in the morning). If the level has changed, you probably have a leak – call Bro's Emergency Plumbing at 1-855-634-7112 to have it taken care of right away!


What is causing water to back up into my sink when running the dishwasher?

This usually means that there is food stuck in your disposal. Since the disposal drain and dishwasher drain are connected, a clog in one will lead to a backup in the other. To prevent this from happening, make sure that your garbage disposal is free of food particles before running the dishwasher and always run the garbage disposal with plenty of cold water. If it gets really bad, you can plug up the sink, fill it with water, then remove the plug and run the disposal. The weight from the water should help force out whatever is backed up in the drain, eliminating the blockage. If this doesn’t work, schedule a service call today!